Support

Write to mimilu@kernvox.com. We usually reply within one or two working days. The Guide tab in the app also explains every feature step by step.

Common problems

The parent device can't find the baby station

Make sure both devices are on the same Wi‑Fi network (not a guest network) and that Mimilu has Local Network access in Settings › Mimilu. If your network has "client isolation" turned on, the devices can't see each other.

The picture freezes or the link drops

Move the baby station closer to the router and keep it plugged in. Mimilu reconnects on its own and tells you; you don't need to pair again.

I can't hear anything with my phone locked

Check that Mimilu's sound isn't muted and that your phone's volume is up. The iPhone's silent mode does not mute Mimilu.

I hear a whistle when I talk to my baby

The two devices are too close and the sound is looping. Put them in different rooms or lower the baby station's volume.

Alerts go off for no reason

A fan, traffic or a moving curtain can set them off. Lower the sound or movement sensitivity in Monitor.

I bought it on one device and the other asks me to buy

On the full-version screen, tap Restore Purchases with the same Apple ID. If someone else in your family bought it, make sure Family Sharing is turned on in Settings.